Returns & Exchanges
Not satisfied with your order or received the wrong size? No problem! You can return or exchange it within 30 days of delivery.
How to Return Your Order
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Email us at support@jamesandeva.com to request a return form.
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Fill out the return form completely and include it inside your package.
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Ship the product back to our fulfillment center (return address will be provided by email).
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Once we receive your return, we’ll issue a refund to your original payment method within 5–7 business days.
Conditions:
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Items must be unworn, unwashed, and in original condition with tags.
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No signs of wear or damage.
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Return shipping costs are the customer’s responsibility (unless the item is defective or incorrect).
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We recommend tracked shipping.
Exchanges (Size Issues)
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Email us with your order number, the new size you need, and a photo of the item you received.
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We’ll provide an exchange form and return instructions.
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Once we receive your return, we’ll ship the correct size free of charge.
Defective Items
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Send us photos or a short video of the defect.
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If confirmed, we’ll ship a replacement at no extra cost.